Kyduka Delivery Policy

1. Order Placement:

• Customers can place orders online through the Kyduka website or mobile app.
• Once an order is placed, customers will receive a confirmation email or SMS with the order details and estimated delivery time.

2. Order Processing:

• Orders are processed within 24 hours of placement.
• During peak times, processing may take up to 48 hours. Customers will be notified if there are any delays.

3. Dispatch and Tracking:

• After processing, orders are dispatched to our delivery riders.
• Customers will receive a notification with the rider’s details and a tracking link to monitor the delivery status in real time.

4. Delivery Timeline:

• Standard delivery within major urban areas will typically take between 1 to 3 business days.
• Delivery to remote or less accessible areas may take up to 5 business days.
• Kyduka operates deliveries Monday to Saturday, excluding public holidays.

5. Delivery Confirmation:

• Upon arrival, the delivery driver will present the items to the customer for inspection.
• Both the driver and customer must confirm the receipt of the correct order.
• An STK push (mobile payment prompt) will be sent to the customer’s mobile phone for immediate payment upon confirmation of the order.

6. Payment:

• Payment is due immediately upon delivery through the STK push notification.
• Orders will only be handed over after full payment is confirmed.

7. Proof of Delivery:

• The delivery driver is required to take a clear photograph of the delivered goods at the customer’s premises. This photo will serve as proof of delivery.
• The driver must also specify how the delivery was made (e.g., handed directly to the customer, left at reception, etc.).
• Customers are encouraged to sign the delivery note or electronically confirm receipt on the driver’s device.

8. Failed Deliveries:

• If a delivery attempt fails due to the customer being unavailable, the driver will leave a notice, and the customer will be contacted to reschedule the delivery.
• A second delivery attempt will be made at no additional cost. Subsequent attempts may incur extra fees.

9. Returns and Refunds:

• Customers must inspect all goods upon delivery.
• If there are any discrepancies or issues with the order, customers should immediately notify the driver and Kyduka customer support.
• Returns are accepted within 7 days of delivery for damaged or incorrect items, provided the items are in their original packaging and condition.

10. Customer Support:

• Kyduka offers customer support via phone, email, and chat to assist with any delivery issues or inquiries.
• Our customer support team is available Monday to Saturday from 8 AM to 8 PM.

11. Safety and Compliance:

• All delivery drivers are trained in customer service and safety protocols.
• Drivers are required to adhere to all traffic laws and safety regulations while making deliveries.

12. Amendments:

• Kyduka reserves the right to amend this delivery policy at any time. Any changes will be communicated to customers via email or the Kyduka website.

By placing an order with Kyduka, customers agree to comply with this delivery policy. For further inquiries or assistance, please contact our customer service team.

Thank you for choosing Kyduka!